Privacy Notice

PRIVACY NOTICE

In accordance with the Article 10 of the Personal Data Protection Law No. 6698, this privacy notice aims to enlighten the data subjects whose personal data has been or will be processed by Spice Hotel & SPA. For more information, please check our Personal Data Protection Policy on our website at www.spice.com.tr

Who are we?

Spice Hotel & SPA has been a 5-star hotel service provider since 2007, operating under İçkale Joint Stock Company at the address of İskele Mevkii, 07506 Belek-Antalya. More information can be found on our website at www.spice.com.tr

For what purpose do we process your personal data?

We process your personal data in order to maintain our commercial activities and fulfil our legal obligations. The chart provided below clarifies the legal basis and purpose for the processing of your personal data.

To whom and for what purpose your personal data may be transferred?

  • In order to maintain our commercial activities your personal data may be transferred;
  • To our service providers (transfer services, technology services, tourism agencies, etc.),
  • To the consulate or embassy of your country (if needed for emergency purposes),
  • If you have consented it on the reservation card; in order to send information to our former guests and inform them about special discounts,
  • To the digital marketing company (EraOnlineMarketing) that we work with,
  • To the mailing company (EuroMessage)
  • If you’re using phone services, your call records;
  • To the company that provides the cloud switchboard service (Güven Telekom);
  • In order to fulfil our legal obligations (if and when necessary);
  • To courts,
  • To law enforcement agencies.

What are our personal data collection methods?

Your personal data is processed when you apply to our hotel or tourism agencies. In addition, your personal data is processed through online applications over the website of our hotel, websites of tourism agencies or other websites that provide hotel reservation services.

What are your legal rights?

By verifying your identity, you may always exercise your following rights by using the methods that are described on our website at www.spice.com.tr. Spice Hotel will review your application and respond to you as soon as possible within 30 days.

Please note that you have the right:

  • To find out if your personal data is processed,
  • To request information about your personal data that has been processed,
  • To find out the purpose of processing your personal data and whether your personal data is used according to their specified purpose,
  • To learn if any of your personal data is transferred to any third parties,
  • To request your personal data to be corrected if it is incomplete or misprocessed, to request your data to be deleted or destroyed as per the conditions stipulated by laws and to be reported to the third parties where your personal data is transferred,
  • To object to any adverse outcome, especially by analyzing your data through automated systems, and
  • To request indemnification if you are harmed by the illegal processing of your personal data.

Purposes of Processing Personal Data for Legal Reasons

Legal Reason Purpose
With your explicit consent We may send you e-mails, brochures and likewise about our products and services,
When you use our website and other apps, we may use them for marketing and similar purposes by placing cookies and similar technologies on your computer or other devices (you can review our cookie policy).
We may process your data such as your daily diet, allergies and disabilities, if you request any service accordingly.
In case we need your personal data for any other reason as stipulated above, we will explain the reasons thereof in detail and will only process your data after we obtain your explicit consent about it.
Compliance with a legal obligation We may record the identification numbers of citizens of the Republic of Turkey in accordance with the Identity Notification Law No. 1774,
Identities, nationalities, ID cards/passport details of foreign nationals in accordance with the Law No. 6458 on Foreigners and International Protection,
If you use internet at the Hotel, your logs will be recorded in accordance with the Law no. 5651
We may share your identification data if requested by security forces or judicial authorities,
We may process your data in order to respond to your requests about your rights under the Personal Data Protection Law.
Performance of a contract We may process your data:
For your room or meal reservations,
To provide the products and services you request,
To verify your identity,
For the purpose of processing your payments,
To contact you,
To provide customer services for you,
To inform you about notifications or unplanned situations (e.g. by a phone call or mail in your name)
Protect the vital interest of data subject or another natural person To be able to share your personal data with emergency services if any emergency arises concerning your health or life
To prevent any unwanted threats to your health due to any allergy or dietary problems
To process the data for the legitimate interests of Spice Hotel To ensure customer satisfaction,
To preserve our reputation,
To settle the disputes (if any arises),
For the purpose of protection from fraud,
To monitor and control our own systems,
To determine the validity of your Credit/Debit card and prevent any acts of fraud based on thereof,
To measure the quality of our services and to improve ourselves based on the results;
To monitor security cameras, and to supply call recording systems:
For the safety and security of our employees;
To monitor food safety and cleanliness,
To monitor any accidents and unwanted situations,
To prevent criminal activities and identify if any criminal activity is happening at any particular time
To provide any services not listed above (in accordance with the regulations)

You can learn about the application methods and make your application by using the form provided on our website at www.spice.com.tr.

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